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Sun Country Privacy Policy
Sun Country Credit Union is committed to protecting
our member's privacy. We adhere to a strict consumer information
privacy policy, which includes the following key provisions:
Data Collection
Sun Country will collect, retain and use information
about individual members only where it would be useful (and allowed
by law) to administer business and to provide products, services
and other opportunities for it's members. We collect nonpublic information
about our members from the following sources:
1. Information we receive from membership applications,
loan applications or other forms completed by members.
2. Information about member transactions with
us or others, such as account balance, payment history and credit
card usage.
3. Information we receive from consumer reporting
agency, such as credit history.
4. Information obtained while verifying the information
provided on applications.
Data Disclosure
Only the credit union and those acting under our
written consent will have access to any member information. To protect
our member's privacy, we only work with companies that agree to
maintain strong confidentiality protections and limit the use of
information we provide. We do not permit these companies to sell
the member information we provide to other third parties. Sun Country
may disclose information we collect to unaffiliated companies or
entities. This might occur in the following circumstances:
1. Third party service providers, such as, check
printers and ATM Networks.
2. Marketing services to enable third parties
to offer their services to our members, such as, car sales, accidental
death and dismemberment insurance or buying services. To choose
not to participate in this area, members can Opt-Out by phoning
the credit union office at 623-546-5018 or 800-937-9322 or by email
request to info@suncountry.org.
3. Credit Reporting Agencies, such as, Chex Systems.
4. Legal requirements, such as, subpoenas or court
orders.
In order to conduct the business of the credit
union, we may disclose nonpublic personal information of members
under other circumstances as permitted or required by law. These
disclosures typically include information to process transactions
on your behalf, conduct the operations of our credit union, follow
a member's instructions as authorized, or protect the security of
our financial records.
Web Site Privacy
Through our web site, we strive to provide valuable
information about our products and services. We do not gather, collect,
or maintain any information about web site visitors that identify
them as an individual except for such services as members make information
available to us. These services include PC Express Teller, our on
line account access service, loan applications, account applications
and service request forms.
We gather only information that is necessary to
process the member's request and we maintain the information in
the strictest of confidence.
In other cases we collect general data about users
of our site for statistical purposes only. This data is viewed only
in total, and is not personally identifying. For example, we collect
data on the time of day and the day of the week that visitors access
our site and which pages are visited. This information enables us
to tell which areas of the site are being used, what is not being
used and when peak usage occurs. This allows us to design the site
to better serve our members.
Child Privacy
Sun Country Credit Union does not knowingly solicit
or collect data from children and does not knowingly market to children
via the Internet. We recognize the importance of protecting childrens'
identities, and acknowledge the responsibility lies with us and
with the childrens' parents or guardians.
How We Protect Member Information
Sun Country restricts access to nonpublic personal
information of members to those employees with a business reason
for knowing such information. Our employees are trained in the importance
of maintaining confidentiality and member privacy.
We maintain physical, electronic and procedural
safeguards that comply with federal regulations and leading industry
practices to safeguard nonpublic personal information.
Statements of Terms, Conditions and Disclosures
GENERAL
This Agreement contains the rules, terms, and
conditions that apply to accounts held at this credit union. Please
read this Agreement carefully; your continued use of your account(s)
with us after you receive this booklet means you understand this
is a contract and agree to be bound by its terms.
A credit union is a financial institution created
by its members, for the purpose of serving its members. Much of
our relationship with you is controlled by state and federal law,
as well as our own bylaws and amendments to our bylaws. By agreement,
our relationship is also controlled by the Uniform Commercial Code
as enacted in this state where we are located. This Agreement supplements
any account agreement you have with us.
We may permit some variations
from this Agreement, but any variation must be agreed to in writing.
In this Agreement, the word "we", "us" and "our"
means the credit union and the word "you" and "yours"
means the account holder(s) or anyone who signs a Membership Application.
The word "account" means any one or more share or other
accounts you have with the credit union. You should retain a copy
of this Disclosure book and any information that the Credit Union
provides you regarding changes to this Disclosure book for as long
as your account is open. You should ask the Credit Union any questions
you have about this Disclosure book.
Membership
A one time membership fee is required to open
the account and establish membership in Sun Country Credit Union.
You authorize the Credit Union to check your account, credit and
employment history, including obtaining a report from a consumer
reporting agency, to verify your eligibility for membership, accounts
and services.
A membership saving account with the Credit Union
must be maintained in order to continue membership and to be eligible
for any other Credit Union services.
Deposit Insurance
Deposit insurance through the National Credit
Union Administration (NCUA), an agency of the Federal government,
is provided up to the maximum of $100,000 aggregate on all accounts
in any one member's name. Additional insurance up to a $100,000
maximum is provided for all IRA accounts in any one member's name,
as well as certain joint, payable on death and fiduciary accounts.
Payment of Dividends
Except for share certificates, dividends are based
on the Credit Union's earnings at the end of a dividend period after
regulatory transfers to the reserves are made and thus cannot be
guaranteed. A lower effective yield may result depending upon account
activity or the amount of funds upon which dividends will be paid.
Share disclosures further explain the dividend features.
Transaction Limitations
The Credit Union Board of Directors shall have
the right to require members to give, in writing, not less than
7 and not more than 60 days notice of intention to withdraw the
whole or any part of the amounts so paid in by them. Funds in checking
accounts may be withdrawn with notice.
Fees and Charges
The savings and/or checking account will be subject
to service charges in accordance with the Fee Schedule adopted by
the Credit Union from time to time.
Inactive and Abandoned Accounts
If a member's aggregate balance falls below $500.00
and there has not been monetary activity on the account such as
withdrawals from, deposits to, or loan transactions for one (1)
year, the member will be subject to an inactive account status and
applicable fees. Unless, there is activity, Inactive Fees will be
charged to the member's account as specified in the Fee Schedule.
Inactive account fees are not refundable.
Members under the age of 16 will be exempt from
this fee. If there is no activity on a member's account for five
(5) years, the Credit Union will notify the member by mail that
the account has been presumed to be abandoned. If there is no contact
with the member by the prescribed time, the account will be deemed
abandoned and the funds will be turned over to the state of Arizona
as in accordance with state law.
Once funds have been turned over
to the state, the Credit Union has no further liability to the member
of the funds, and if the member wishes to reclaim such funds, the
member must apply to the Arizona State Department of Revenue.
Credit Union Lien and Right of Set Off
The Credit Union has a lien provided by law on
all your deposit accounts at the Credit Union. Additionally, you
agree that the Credit Union also has the right to set off amounts
you owe the Credit Union, to the full extent permitted by law. You
waive any applicable notice with respect to any such set off.
Change of Address/Notices
It is the member's responsibility to notify the
Credit Union upon a change of address or change of name. The Credit
Union is only required to attempt to communicate with the member
at the most recent address provided by the member. Notice to any
one owner of an account is notice to all owners of that account.
The Credit Union requires the notice of change by provided in writing.
Failure to notify the Credit Union of an address change can result
in an address locator fee.
Truth in Savings Disclosure Terms & Conditions Applying
to Membership Share (Savings) Accounts
Rate Information:
The dividend rate and annual percentage yield
may change every dividend period. We may change the dividend rate
for your account as determined by the credit union board of directors.
Compounding and crediting - Dividends will
be compounded every quarter.
Dividend period - For this account type,
the dividend period< is quarterly, for example, the beginning
date of the first dividend period of the calendar year is January
1, and the ending date of such dividend period is March 31.
All
other dividend periods follow this same pattern of dates. The dividend
declaration date is the last day of the dividend period, and for
the example above is March 31. If you close your account before
dividends are paid, you will not receive the accrued dividends.
Average daily balance computation method
- Dividends are calculated by the average daily balance method which
applies a periodic rate to the average daily balance in the account
for the period. The average daily balance is calculated by adding
the balance in the account for each day of the period and dividing
that figure by the number of days in the period.
The period we use is
the calendar quarter. Accrual of dividends on noncash deposits -
Dividends will begin to accrue on the business day you place noncash
items (for example, checks) to your account.
Membership Share Accounts
A membership share account must be maintained
in order to continue membership and be eligible for any other credit
union services.
Minimum balance requirements: You must
maintain the minimum average daily balance in your account to obtain
the disclosed annual percentage yield. See the rate disclosure for
the minimum balance.
Transaction limitations: Maximum 8 withdrawals
per quarter.
Fees and charges: An excessive withdrawal
fee will be charged for each withdrawal, out of this account in
excess of eight during a quarter.
Cookie Jar Accounts
This is an account to save money for any special
purpose (Christmas, Vacation, Insurance, Taxes, etc.)
Minimum balance requirements: See the rate
disclosure for the minimum balance.
Transaction limitations: Maximum 2 withdrawals per year.
Fee and charges: An excessive withdrawal fee will be charged on
each withdrawal over 2 per year.
Individual Retirement Account
In addition to the terms contained in this Disclosure
please consult your IRA Plan Agreement for additional terms that
apply to your account. If there are any contradictory terms between
this Disclosure and your IRA Plan Agreement, your plan Agreement
controls.
Minimum balance requirements: You must maintain the minimum
average daily balance in your account to obtain the disclosed annual
percentage yield. See the rate disclosure for the minimum balance.
Transaction limitations: You may not make any withdrawals
or transfers to another credit union account of yours or to a third
party by means of a preauthorized or automatic transfer, telephonic
order or instruction, or similar order to a third party. All withdrawal
requests must be in writing.
There are no Credit Union penalties for withdrawals
from IRA Savings Accounts, however, all IRS penalties and requirements
apply.
Terms & Conditions Applying to Share Certificates
Compounding frequency - Unless otherwise paid, dividends
will be compounded every quarter. Crediting frequency - Dividends
will be credited to your account every quarter. Alternatively, you
may choose to have dividends paid to you or to another account every
quarter rather than credited to this account.
Dividend period - For this account type, the dividend period
is quarterly.
Minimum balance requirements:You must maintain
the minimum average daily balance in your account to obtain the
disclosed annual percentage yield. See the rate disclosure for the
minimum balance.
Average daily balance computation method
- Dividends are calculated by the average daily balance method which
applies a periodic rate to the average daily balance in the account
for the period. The average daily balance is calculated by adding
the balance in the account for each day of the period and dividing
that figure by the number of days in the period. The period we use
is the calendar quarter.
Accrual of dividends on noncash deposits - Dividends
will begin to accrue on the business day you place noncash items
(for example, checks) to your account.
Transaction limitations: After the account
is opened, you may not make additions into the account until the
maturity date stated on the account.
You may make withdrawals of principal from your
account before maturity. Principal withdrawn before maturity is
included in the amount subject to early withdrawal penalty.
You can only withdraw dividends credited in the
term before maturity of that term without penalty. You can withdraw
dividends anytime during the term of crediting after they are credited
to your account.
Early withdrawal penalties: A penalty may
be imposed for withdrawals before maturity.
If your account has an original maturity of six
months: The penalty we may impose will equal 30 days dividends on
the amount withdrawn subject to penalty.
If your account has an original maturity of one
year or more:
The penalty we may impose will equal 90 days dividends on the amount
withdrawn subject to penalty.
There are certain circumstances, such as the death
or incompetence of an owner, where we may waive or reduce this penalty.
See your plan disclosure if this account is part of an IRA or other
tax qualified plan. Withdrawal of dividends prior to maturity -
The annual percentage yield is based on an assumption that dividends
will remain in the account until maturity. A withdrawal will reduce
earnings.
Automatically renewable account - This account
will automatically renew at maturity. You may prevent renewal if
you notify us of your intention not to renew before maturity (or
within the grace period mentioned below, if any) or you withdraw
the funds in the account at maturity (or within the grace period
mentioned below, if any). We can prevent renewal if we mail notice
to you at least 30 calendar days before maturity. If either you
or we prevent renewal, dividends will not accrue after final maturity.
Each renewal term will be the same as the original
term, beginning on the maturity date. The divided rate will be the
same we offer on new term share accounts on the maturity date which
have the same term, minimum balance (if any) and other features
as the original term share account.
You will have a grace period of ten calendar days
after maturity to withdraw the funds without being charged an early
withdrawal penalty.
Jumbo Certificates
Compounding frequency - Unless otherwise
paid, dividends will be compounded every month.
Crediting frequency - Dividends will be
credited to your account every month. Alternatively, you may choose
to have dividends paid to you or to another account every month
rather than credited to this account.
Dividend period - For this account type,
the dividend period is monthly.
Minimum balance requirements: You must
maintain the minimum average daily balance in your account to obtain
the disclosed annual percentage yield. See rate disclosure for minimum
balance.
Average daily balance computation method
- Dividends are calculated by the average daily balance method which
applies a periodic rate to the average daily balance in the account
for the period. The average daily balance is calculated by adding
the balance in the account for each day of the period and dividing
that figure by the number of days in the period. The period we use
is the calendar month.
Accrual of dividends on noncash deposits
- Dividends will begin to accrue on the business day you place noncash
items (for example, checks) to your account.
Transaction limitations: After the account
is opened, you may not make additions into the account until the
maturity date stated on the account.
You may make withdrawals of principal from your
account before maturity. Principal withdrawn before maturity is
included in the amount subject to early withdrawal penalty.
You can only withdraw dividends credited in the
term before maturity of that term without penalty. You can withdraw
dividends anytime during the term of crediting after they are credited
to your account.
Early withdrawal penalties (a penalty may be imposed
for withdrawals before maturity);
If your account has an original maturity of six
months: The penalty we may impose will equal 30 days dividends on
the amount withdrawn subject to penalty.
If your account has an original maturity of one
year or more: The penalty we may impose will equal 90 days dividends
on the amount withdrawn subject to penalty.
There are certain circumstances, such as the death
or incompetence of an owner, where we may waive or reduce this penalty.
See your plan disclosure if this account is part of an IRA or other
tax qualified plan.
Withdrawal of dividends prior to maturity -
The annual percentage yield is based on an assumption that dividends
will remain in the account until maturity. A withdrawal will reduce
earnings.
Automatically renewable account - This
account will automatically renew at maturity. You may prevent renewal
if you notify us of your intention not to renew before maturity
(or within the grace period mentioned below, if any) or you withdraw
the funds in the account at maturity (or within the grace period
mentioned below, if any).
We can prevent renewal if we mail notice to you
at least 30 calendar days before maturity. If either you or we prevent
renewal, dividends will not accrue after final maturity.
Each renewal term will be the same as the original
term, beginning on the maturity date. The divided rate will be the
same we offer on new term share accounts on the maturity date which
have the same term, minimum balance (if any) and other features
as the original term share account.
You will have a grace period of ten calendar
days after maturity to withdraw the funds without being charged
an early withdrawal penalty.
Terms & Conditions Applying to a Money Market Account
Rate Information: The dividend rate and
annual percentage yield may change every dividend period. We may
change the dividend rate for your account as determined by the credit
union board of directors.
Compounding and crediting - Dividends
will be compounded every month.
Dividend period - For this account type,
the dividend period is monthly, for example, the beginning date
of the first dividend period of the calendar year is January 1,
and the ending date of such dividend period is January 31.
All other dividend periods follow this same pattern
of dates. The dividend declaration date is the last day of the dividend
period, and for the example above is January 31.
If you close your account before dividends are
paid, you will not receive the accrued dividends.
Minimum balance requirements: You must
maintain the minimum daily balance in your account to avoid a below
minimum balance fee. If, during any month, your account balance
falls below the required minimum daily balance, your account will
be subject to a below minimum balance fee of $10.00 for that month.
See rate disclosure for minimum balance. You must maintain the minimum
average daily balance in your account to obtain the disclosed annual
percentage yield.
Average daily balance computation method
- Dividends are calculated by the average daily balance method which
applies a periodic rate to the average daily balance in the account
for the period. The average daily balance is calculated by adding
the balance in the account for each day of the period and dividing
that figure by the number of days in the period. The period we use
is the calendar month.
Accrual of dividends on noncash deposits
- Dividends will begin to accrue on the business day you place noncash
items (for example, checks) to your account.
Transaction limitations: During any month,
you may not make more than six withdrawals or transfers to another
credit union account of yours or to a third party by means of a
preauthorized or automatic transfer or telephonic order or instruction.
No more than three of the six transfers may be made by check, draft,
or similar order to a third party. If you exceed the transfer limitations
set forth above, your account will be subject to an excess withdrawal
fee of $10.00 per check.
Terms & Conditions Applying to Share Draft (Checking)
Accounts
Rate Information: The dividend rate and
annual percentage yield may change every dividend period. We may
change the dividend rate for your account as determined by the credit
union board of directors.
Compounding and crediting - Dividends
will be compounded every month. Dividends will be credited to your
account every month.
Dividend period - For this account type,
the dividend period is monthly, for example, the beginning date
of the first dividend period of the calendar year is January 1,
and the ending date of such dividend period is January 31. All other
dividend periods follow this same pattern of dates. The dividend
declaration date is the last day of the dividend period, and for
the example above is January 31. If you close your account before
dividends are paid, you will not receive the accrued dividends.
Minimum balance requirements: You must
maintain minimum daily balance in your account to obtain the disclosed
annual percentage yield. See rate disclosure for minimum balance.
Average daily balance computation method -
Dividends are calculated by the average daily balance method
which applies a periodic rate to the average daily balance in the
account for the period. The average daily balance is calculated
by adding the balance in the account for each day of the period
and dividing that figure by the number of days in the period. The
period we use is the monthly statement cycle.
Accrual of dividends on noncash deposits - Dividends
will begin to accrue on the business day you place noncash items
(for example, checks) to your account.
Transaction limitations: Unlimited Check
Writing.
Fees and charges: No monthly fee with:
Direct Deposit to checking, or $300 minimum balance in checking,
or $2,500 balance combined in all share accounts under the same
member number. If you choose not to meet any of the minimum requirements,
then a small monthly fee will be charged to your account.
Additional Information Pertaining to this Account
A checking account may be closed by the Credit
Union due to excessive returned checks due to insufficient funds,
negative balances, delinquent loans, abuse of the VISA® Debit
Card or ATM Cash Card, or any other abuse of the checking account
privilege.
The Credit Union is authorized to pay checks signed
by any signer on the account and to charge the payments against
the checking account or against the savings account or line of credit
loan as authorized.
The Credit Union is under no obligation to pay
an electronic debit or a check which exceeds the balance in the
overdraft options of the checking account. The Credit Union has
the right to withdraw funds from any account on which the member
or joint owner is a signer in order to pay funds owed on checking
or savings accounts, at any time and for any reason as allowed by
law.
The Credit Union is under no obligation to pay
a check on which the date is more than six (6) months old. The Credit
Union is not liable for paying a check that the member has postdated.
Except for negligence, the Credit Union is not
liable for any action it takes regarding the payment or non-payment
of a check.
All members must notify the Credit Union within 30 days of the date
the statement was mailed, any claim for credit or refund due for
example (and without limitation) to either an erroneous debit, a
missing signature, an authorized signature, or a material alteration.
If you don't, the stated balance will be conclusively presumed to
be correct.
Funds in the checking account may not be used
as collateral for any loans.
Paid checks will not be returned, but will be
stored. Originals will be available for a fee for 45 days. Copies
will be available for a fee as long as records are retained. Records
are retained for the time limit required by the Arizona Revised
Statues.
The Credit Union may deny a checking account to
any member because of unfavorable credit history and/or history
of abuse of other checking accounts.
The Credit Union may pay or return any item that
is drawn against nonsufficient funds. Any decision to return an
item may be made without notice to you, even though the Credit Union
may have previously established a pattern of honoring such items.
Any negative account balance is immediately 1 due and payable, unless
the Credit Union agrees otherwise j. in writing.
You may stop payment on any of your checks provided
the Credit Union receives your stop payment order in writing two
days prior to the check being presented for payment. At the time
you place the stop payment you must have sufficient funds in the
account to pay the check. The stop payment will remain in effect
for six (6) months or until revoked by the account holder, whichever
comes first.
Terms & Conditions Applying to the use of the VISA®
Check Card or ATM Card
The VISA® check card may be used to make purchases
and/ or cash advances at merchants who are part of the VISA®,
or Explore® systems, using your Express checking balance.
The VISA® Check Card and the ATM card can
be used to access your Express checking account or your member savings
account through automated teller machines which are part of the
STAR®, CIRRUS, VISA® Member Access or PLUS® network.
Cardholder(s) are liable to the Credit Union for
payment made on checks or transactions made with the VISA® Check
Card or ATM Card and for any lawful fees assessed against the account.
The cardholder(s) will pay all costs incurred by the Credit Union
to collect from the cardholder(s), including, but not limited to,
attorney fees and court costs. The VISA® Check Card and/or the
ATM Card is and remains, the property of the Credit Union, is not
transferable by the cardholder(s), and must be returned to the Credit
Union immediately upon request or when the account is closed. The
Credit Union may terminate your card privileges at any time without
notice to you.
Use of the VISA® Check Card or the account
number on the card in an electronic terminal or for payments, or
purchases or to obtain cash advances from merchants, financial institutions
or others who honor the VISA®Check Card, is a request for withdrawal
of funds from the checking account. Each VISA® Check Card withdrawal
will be charged to the checking account.
The Credit Union is not liable for the refusal
or inability of terminals or persons outside the Credit Union to
honor the VISA® Check Card or the ATM Card, or to complete VISA®
Check Card or ATM Card withdrawals, or for the retention of the
VISA® Check Card or ATM Card by such terminals or persons.
VISA® Check Card transactions made in foreign
countries and foreign currencies will be charged to the checking
account in U.S. dollars. The conversion rate to dollars will be
made in accordance with operating regulations for international
transactions established by VISA® International, Inc., through
whose facilities VISA® Check Card transactions are handled.
"NOTICE REGARDING ATM FEES BY OTHERS (a)
If you use an automated teller machine that is not operated by us,
you may be charged a fee by the operator of the machine and/or by
an automated transfer network."
Terms & Conditions Applying to the use of the Express
Teller (ET) and the Audio Response Teller System
If you contact the Credit Union by telephone and
request a transaction which could have been performed by using ET
or PC Express Teller the Credit Union may charge you a fee for a
Phone Inquiry, as set forth in the Fee Schedule. The ET audio response
system allows members to access account information through use
of a touch tone telephone. The PC Express Teller service allows
members to access account information through use of a personal
computer. These two systems allow members to:
- Access information on all credit union
accounts.
- Transfer money from and to savings and
checking accounts on the same account number.
- Transfer money from savings or checking
to make loan payments on the same account number.
- Make cash advances against approved line
of credit and deposit funds into savings or checking.
- Request a check withdrawal from savings
or checking or request a check cash advance from an approved line
of credit.
- Change the Personal Identification Number
(PIN) used to access ET and PC Express Teller.
- Order checks
- Place stop payments
Electronic Funds Transfers - Your Rights & Responsibilities
The Electronic Fund Transfers we are capable of
handling are indicated below, some of which may not apply to your
account. Please read this disclosure carefully because it tells
you your rights and obligations for these transactions. You should
keep this notice for future reference.
Direct deposits - You may make arrangements
for certain direct deposits to be accepted into your checking accounts
or share savings accounts.
Preauthorized withdrawals - You may make
arrangements to pay certain recurring bills from your checking accounts
or share savings accounts.
Express Teller (ET), or PC Express Teller transactions
- type of transactions - You may access your account by telephone
or with your computer using your personal identification number
(PIN) and account number(s) to:
- Transfer funds from checking accounts or
share savings accounts to checking accounts or share savings accounts
- Make payments from checking accounts or
share savings accounts to checking accounts, share savings accounts
or Loans
- Get balance information about checking
accounts, share savings accounts, line of credit, share certificates
accounts or Loans
- Get withdrawal history about checking accounts,
share savings accounts or share certificates accounts
- Get deposit history about checking accounts,
share savings accounts or share certificates accounts
- Get transaction history about checking
accounts, share savings accounts, share certificates accounts
or Loans
- Transfer funds from checking accounts or
share savings accounts to make VISA® payments.
You may access your account for telephone transactions
at the following number(s): (623) 975-2100 and (800) 716-8517. You
may call during the following hours: 24 hours, 7 days per week.
Please also see the Limitations on frequency of transfers section
regarding limitations that apply to telephone transactions.
ATM card transactions - types of transactions
- You may access your account(s) by ATM using your ATM card and
your personal identification number (PIN) to:
- Deposit funds to checking accounts or share
savings accounts
- Withdraw cash from checking accounts or
share savings accounts
- Get balance information about checking
accounts or share savings accounts
- Transfer funds from checking accounts or
share savings accounts to checking accounts or share savings accounts
Some of these services may not be available at
all terminals. Please also see the Limitations on frequency of transfers
section regarding limitations that apply to ATM transactions.
VISA® Check Card transactions / types
of transactions - You may access your account(s) by ATM using
your ATM/debit card and your personal identification number (PIN)
(as applicable) to:
- Get balance information about checking
accounts or share savings accounts
- Transfer funds from checking accounts or
share savings accounts to checking accounts or share savings accounts
- Deposit funds to checking accounts or share
savings accounts
- Withdraw cash from checking accounts or
share savings accounts
- Make purchases and/or cash advances at
merchants who are part of the VISA® or Explore® systems.
Some of these services may not be available at
all terminals. Please also see the Limitations on frequency of transfers
section regarding limitations that apply to ATM transactions.
Please refer to the fee schedule for any fees
associated with these transactions.
Right to Documentation
Terminal transfers - You can get a receipt
at the time you make any transfer to or from your account using
one of our automated teller machines or point-of-sale terminals.
Direct deposits - If you have arranged
to have direct deposits made to your account at least once every
60 days from the same person or company, you can call us at (623) 975-2100 or (800) 716-8517 to find out whether or not the deposit
has been made.
Periodic statements - You will get a monthly
account statement from us for your checking account(s).
You will get a monthly account statement from
us for your Share Savings account(s), unless there are no transfers
in a particular month. In any case, you will get a statement at
least quarterly.
Stop Payment Procedures & Notice of Varying Amounts
Right to stop payment and procedure for doing
so - If you have told us in advance to make regular payments
out of your account, you can stop any of these payments. Here is
how:
Call or write us at the telephone number or address
listed in this disclosure in time for us to receive your request
three business days or more before the payment is scheduled to be
made. If you call, we may also require you to put your request in
writing and get it to us within 14 days after you call.
Error Resolution
In case of errors or questions about your electronic
transfers, call or write us at the telephone number or address listed
in this disclosure, as soon as you can, if you think your statement
or receipt is wrong or if you need more information about a transfer
listed on the statement or receipt. We must hear from you no later
than 60 days after we sent the FIRST statement on which the problem
or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are
unsure about, and explain as clearly as you can why you believe
it is an error or why you need more information.
- Tell us the dollar amount of the suspected
error. If you tell us orally, we may require that you send us
your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business
days (20 business days if the transfer involved a point-of-sale
transaction or a foreign initiated transfer) after we hear from
you and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer involved
a point-of-sale transaction or a foreign initiated transfer) to
investigate your complaint or question. If we decide to do this
we will recredit your account within 10 business days (20 business
days if the transfer involved a point-of-sale transaction or a
foreign initiated transfer) for the amount you think is in error,
so that you will have the use of the money during the time it
takes us to complete our investigation. If we ask you to put your
complaint or questions in writing and we do not receive it within
10 business days, we may not recredit your account. If we decide
that there was no error, we will send you a written explanation
within three business days after we finish our investigation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account,
please contact us at:
Sun Country Credit Union
19436 North R.H. Johnson Blvd.
Sun City West, AZ 85375
Phone: (623) 975-2100 or (800) 937-9322
BUSINESS DAYS: Monday through Friday excluding
Federal Holidays
Other than the days and exclusions listed, we are also closed on
the day after Thanksgiving.
Your Ability to Withdraw Funds at Sun Country Credit
Union
This policy statement applies to transaction accounts.
Transaction accounts, in general, are accounts which permit an unlimited
number of payments to third persons and an unlimited number of telephone
and preauthorized transfers to other accounts of yours with us.
Checking accounts are the most common transaction accounts. Feel
free to ask us whether any of your other accounts might also be
under this policy.
Our policy is to make funds from your deposits
available to you on the first business day after the day we receive
your deposit. Electronic direct deposits will be available on the
day we receive the deposit. Once they are available, you can withdraw
the funds in cash and we will use the funds to pay checks that you
have written.
Please remember that even after we have made funds
available to you and you have withdrawn the funds you are still
responsible for checks you deposit that are returned to us unpaid
and for any other problems involving your deposit.
Determining the Availability of a Deposit
For determining the availability of your deposits,
every day is a business day, except Saturdays, Sundays, and federal
holidays. If you make a deposit before 4:00 p.m. on a business day
that we are open, we will consider that day to be the day of your
deposit. However, if you make a deposit after 4:00 p.m. or on a
day we are not open, we will consider that the deposit was made
on the next business day we are open.
If we cash a check for you that is drawn on another
bank, we may withhold the availability of a corresponding amount
of funds that are already in one of your accounts. Those funds will
be available at the time funds from the check we cashed would have
been available if you had deposited it.
If we accept for deposit a check that is drawn
on another bank, we may make funds from the deposit available for
withdrawal immediately but delay your availability to withdraw a
corresponding amount of funds that you have on deposit in any account
with us. The funds in the account would then not be available for
withdrawal until the time periods that are described elsewhere in
this disclosure for the type of check that you deposited.
Longer Delays May Apply
In some cases, we will not make all of the funds
that you deposit by check available to you on the first business
day after the day of your deposit. Depending on the type of check
that you deposit, funds may not be available until the sixth business
day after the day of your deposit. However, the first $100 of your
deposits will be available on the first business day after we receive
your deposit.
If we are not going to make all of the funds from
your deposit available on the first business day after we receive
your deposit, we will notify you at the time you make your deposit.
We will also tell you when the funds will be available. If your
deposit is not made directly to one of our employees, or if we decide
to take this action after you have left the premises, we will mail
you the notice by the first business day after we receive your deposit.
If you will need the funds from a deposit right
away, you should ask us when the funds will be available.
In addition, funds you deposit by check may be
delayed for a longer period under the following circumstances:
- We believe a check you deposit will not
be paid.
- You deposit checks totaling more than $5,000
on any one day.
- You redeposit a check that has been returned
unpaid.
- You have overdrawn your account repeatedly
in the last six months.
- If there is an emergency, such as failure
of communications or computer equipment. We will notify you if
we delay your ability to withdraw funds for any of these reasons,
and we will tell you when the funds will be available. They will
generally be available no later than the eleventh business day
after the day of your deposit.
Deposits at Automated Teller Machines
Funds from any deposits (cash or checks) made at Automated Teller
Machines (ATMs) we do not own or operate will be made available
on the second business day after the day of deposit. Deposits over
$2,000 may be subject to a longer hold.
Special Rules for New Accounts
If you are a new member, the following special rules will apply
during the first 30 days your account is open.
Funds from electronic direct deposits into your
account will be available on the day we receive the deposit. Funds
from deposits of cash, wire transfers, and the first $5,000 of a
day's total deposits of cashier's, certified, teller's, traveler's,
and federal, state and local government checks will be available
on the first business day after the day of your deposit if the deposit
meets certain conditions. For example, the checks must be payable
to you. The excess over $5,000 will be available on the ninth business
day after the day of your deposit.
If your deposit of these checks (other than a
U.S. Treasury check) is not made in person to one of our employees,
the first $5,000 will not be available until the second business
day after the day of your deposit.
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